Please inform The Beautiful Eyelash Company within 24 hours of delivery if you receive any products that are damaged, defective or are missing any items from your order.
You must inform us within 7 Days of placing your order of non-delivery.
You have a statutory right to cancel your order/contract at any time within 7 working days, beginning on the day after you received the products.
If your parcel was damaged upon delivery DO NOT SIGN for it. Please ask for the package to be returned directly to us and marked as REFUSED AS DAMAGED.
Please ensure that you return the goods in the original undamaged packaging via a signed for method of delivery. We will be unable to issue a refund if we do not receive the returned goods. Please see our terms & conditions for details of refunds.
The following information will be required when returning your goods
- Original delivery note containing your order details.
- Reason for returning the goods.
- Receipt for return postage if you are claiming a full refund for faulty, damaged or incorrect goods received.
The Beautiful Eyelash Company, 79a Witton Street, Northwich, Cheshire CW9 8XG
Telephone: 01606 331789