Delivery & Returns

 FREE UK DELIVERY ON ORDERS OVER £50

DELIVERY

The Beautiful Eyelash Company offers FREE UK DELIVERY on orders over £50.

Postage for orders totalling less than £50 are as follows:

Royal Mail signed for 1st Class £4.45                          

Royal Mail signed for 2nd Class £3.95

Orders will normally be processed on the same day and sent out for delivery via Royal Mail within 24 hrs of receiving payment.  Orders placed on Fridays may not be dispatched until the following Monday. Please be advised that delays may occur due to reasons beyond our control once they are dispatched via Royal Mail.  The Beautiful Eyelash Company cannot accept liability in these instances but will endevour to assist customers with tracking of parcels. Please be aware that a signature is required from the courier upon delivery.  Please inspect your package if there is any damage do not sign for it and REFUSE AS DAMAGED.

 

RETURNS

Please inform The Beautiful Eyelash Company within 24 hours of delivery if you receive any products that are damaged, defective or are missing any items from your order. 

You must inform us within 7 Days of placing your order of non-delivery.

You have a statutory right to cancel your order/contract at any time within 7 working days, beginning on the day after you received the products. 

If your parcel was damaged upon delivery DO NOT SIGN for it. Please ask for the package to be returned directly to us and marked as REFUSED AS DAMAGED

Please ensure that you return the goods in the original undamaged packaging via a signed for method of delivery. We will be unable to issue a refund if we do not receive the returned goods. Please see our terms & conditions for details of refunds.

The following information will be required when returning your goods

  • Original delivery note containing your order details.
  • Reason for returning the goods.
  • Receipt for return postage if you are claiming a full refund for faulty, damaged or incorrect goods received. 

Return Address:

The Beautiful Eyelash Company, 79a Witton Street, Northwich, Cheshire CW9 8XG

Telephone: 01606 331789