Terms and Conditions
1. INFORMATION ABOUT US
The Beautiful Eyelash Company is operated by Estetica Professionals Ltd.
We are registered in England under company no 08259695 our registered office and main trading address is 27 St Georges Way, Northwich Cheshire CW98XG.
2. HOW TO CONTACT US
You can contact us by telephoning customer service on 01606 331773. By Email at email@example.com or by post to 27 St Georges Way, Northwich, Cheshire, CW9 8XG.
3. HOW WE MAY CONTACT YOU
If we need to contact you we will do so by telephone, or by writing to you at the email or postal address provided by you in your order or correspondence.
4. HOW WE WILL ACCEPT YOUR ORDER
4.1 You should understand that by ordering any of our products and/or training courses you agree to be bound by these terms and conditions. Please read them carefully before you purchase from our website.
4.2 After placing an order, you will receive an email from us acknowledging that we have received your order. Your order constitutes an offer to purchase products and/or training from us. All orders are subject to acceptance by us. We will process your order on completion of payment. The contract governed by these terms and conditions will only be formed when we send you the dispatch/confirmation email.
4.3 BY PLACING AN ORDER ON THIS SITE YOU CONFIRM THAT YOU ARE OVER THE AGE OF 16 AND CAPABLE OF ENTERING INTO A BINDING CONTRACT. YOU MUST ALSO BE A QUALIFIED EYELASH TECHNICIAN INSURED TO PROVIDE THE TREATMENTS FOR WHICH YOU ARE PURCHASING OUR PRODUCTS. WE RESERVE THE RIGHT TO ASK FOR CONFIRMATION OF QUALIFICATIONS PRIOR TO DISPATCHING ORDERS WHERE WE DEEM NECESSARY. YOU WILL NOT BE REQUIRED TO BE QUALIFIED AND/OR INSURED IF YOU ARE BOOKING TRAINING COURSES.
4.4 All products and/or training courses shown on our website are subject to availability at the time of placing your order. Products and training course prices may be subject to changes at any time. This will not affect the price of your order once we have confirmed and dispatched your items.
4.5 Your order will be dispatched according to the delivery option you selected during the checkout process. If you have qualified for free delivery this will normally be dispatched by Royal Mail 2nd Class Signed For.
5. RISK AND TITLE
5.1 The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of sums due in respect of the products including delivery charges.
5.2 CANCELLATION POLICY
It is your statutory right to cancel a contract at any time within 7 working days, beginning on the day after you received the products. In this event we will refund the full price paid for the products. You must cancel the contract in writing to our registered office address or via email to firstname.lastname@example.org. The products must be returned undamaged and unopened in the condition in which you received them. The cost of returning the parcel shall be at your own expense and risk unless the product was faulty. You have a legal obligation to take reasonable care of the products whilst they are in your possession. We strongly advise you to return the products via recorded delivery as we cannot accept responsibility or refund items lost in transit.
6. PRODUCT REFUND POLICY
When you return a product to us because you have cancelled the contract between us we will process the refund due to you as soon as possible after receipt and inspection of the products. We will refund the price of the product in full including the cost of sending the items to you. Products returned due to being defective will be refunded in full, including return delivery costs incurred by you returning the item to us. If you return the products via recorded delivery the extra cost will be bourne by you. If the product was sent via FREE delivery we reserve the right to deduct the postage cost incurred by ourselves from your refund at our discretion. You will be informed of this prior to us refunding you.
6.1 We will not refund any items that have been opened or used for reasons of hygiene unless they are defective.
6.2 We will not be liable for losses incurred by you due to products not reaching you in satisfactory condition.
7. COURSE REFUND POLICY
We require a minimum of 14 days notice to cancel or reschedule your course. If more than 14 days notice is given we will refund your booking fee in full. If less than 14 days notice is given we will not refund the booking fee. For course bookings where we have sent you your kit and manual prior to the course date we will not refund the booking fee.
7.1 If you do not turn up to your course no refund will be given.
7.2 If you are late to your course it will start without you. Please inform us if you are running late.