Terms & Conditions

  1. INFORMATION ABOUT US                                                                                                                           thebeautifuleyelashcompany.co.uk is operated by Estetica Professionals Ltd.

We are registered in England under company no 08259695 our registered office and main trading address is 79a Witton Street Northwich Cheshire CW9 5DW.  

2. HOW TO CONTACT US

You can contact us by telephoning customer sevice on 01606 331789, by email at [email protected] or by post to 79a Witton Street, Northwich, Cheshire, CW9 5DW.

3. HOW WE MAY CONTACT YOU

If we need to contact you we will do so by telephone, or by writing to you at the email or postal address provided by you in your order. 

4. HOW WE WILL ACCEPT YOUR ORDER

4.1 You should understand that by ordering any of our products and/or training courses you agree to be bound by these terms and conditions. Please read them carefully before you purchase from our website.

4.2 After placing an order, you will receive an email from us acknowledging that we have received your order. This does not mean that we have accepted your order.  Your order constitutes an offer to purchase products and/or training from us.  All orders are subject to acceptance by us.  We will process your order on completion of payment. The contract governed by these terms and conditions will only be formed when we send you the dispatc/confirmation email.

4.3 BY PLACING AN ORDER ON THIS SITE YOU CONFIRM THAT YOU ARE  OVER THE AGE OF 16 AND CAPABLE OF ENTERING INTO A BINDING CONTRACT. YOU MUST ALSO BE A QUALIFIED LASH TECHNICIAN  INSURED TO PROVIDE LASH EXTENSION TREATMENTS IF YOU ARE PURCHASING PRODUCTS.  WE RESERVE THE RIGHT TO ASK FOR CONFIRMATION OF QUALIFICATIONS PRIOR TO DISPATCHING ORDERS WHERE WE DEEM NECCESSARY.  YOU WILL NOT BE REQUIRED TO BE QUALIFIED AND/OR INSURED IF YOU ARE BOOKING TRAINING COURSES.

4.4 All products and/or training courses shown on our website are subject to availability at the time of placing your order. Products and training course prices may be subject to changes at any time. This will not affect the price of your order once we have confirmed and dispatched your items. 

4.5 Your order will be dispatched according to the delivery option you selected during the checkout process. If you have qualified for free delivery this will normally be dispatched by Royal Mail 2nd Class Signed for.

5. RISK AND TITLE

5.1 The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of sums due in respect of the products including delivery charges. 

5.2  CANCELLATION POLICY

It is your statutory right to cancel a contract at any time  within 7 working days, beginning on the day after you received the products. In this event we will refund the full price paid for the products.  You must cancel the contract in writing to our registered office address or via email to [email protected] The products must be returned undamaged and unopened in the condition in which you received it. the cost of returning the parcel shall be at your own expense and risk unless the product was faulty. You have a legal obligation to take reasonable care of the products whilst they are in your possession. We strongly advise you to return the products via recorded delivery as we cannot accept responsibility or refund items lost in transit. 

6. PRODUCT REFUND POLICY 

When you return a product to us because you have cancelled the contract between us we will process the refund due to you as soon as possible after receipt and inspection of the products.  We will refund the price of the product in full including the cost of sending the items to you. Products returned due to being defective will be refunded in full, including return delivery costs incurred by you returning the item to us. If you return the products via recorded delivery the extra cost will be bourne by you.  If the product was sent via Free Delivery we reserve the right to deduct the postage cost incurred by ourselves from your refund at our discretion. You will be informed of this prior to us refunding you.

6.1 We will not refund any items that have been opened or used for reasons of hygeine unless they are defective.

6.2 We will not be liable for losses incured by you due to products not reaching you in satisfactory condition.

7. COURSE REFUND POLICY

Courses for which we have already sent you a booking confirmation may not be cancelled by you without you forfeiting the booking fee you have already paid. The booking fee is non-refundable and non-transferable. If you have already paid for the course in full and cancel within less than 3 days of the course start date and we cannot fill your space with another student we will not refund the balance.  We will endevour to transfer you to a future date if there is an empty space on a course however you would need to pay the booking fee again.